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    Frequently Asked Questions - Roadside Assistance

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    • No. Although there is not a limit to the number of service incidents dispatched per 12-month term, they cannot be combined to cover any out-of-pocket expenses that may occur from a single incident.

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    • Hagerty Plus® is a comprehensive roadside service and benefits program designed exclusively for the automotive enthusiast. Read more...

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    • In most cases a service provider will arrive within 45 to 55 minutes. Dispatch of roadside assistance may be delayed due to weather, traffic, exact distance or peak-period demand.

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    • In the event that this does happen you would then need to submit an invoice for reimbursement up to your benefit allowance.

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    • No. The program only covers roadside services dispatched by Hagerty Plus®. You must call 866-922-6569 to have service dispatched. Any services retained directly by you are not covered.

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    • "Ask Hagerty" is a full-service resource for any classic car related question, including where to find parts and restorers and more. Call or email us with your questions and our experts will get you an answer or point you in the right direction. Hagerty staff members are some of the most passionate and knowledgeable people in the classic car community. And we’re here to help.

      Just call 866-922-6569 or email"Ask Hagerty" online.

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    • It depends. Hagerty Plus® 15-kilometre and 80-kilometre plans cover only your collector vehicles. The 200-kilometre plan covers all of your household vehicles. Trailer coverage is included in the 80-kilometre and 200-kilometre plans. Plus, anyone who drives the car may call for assistance — we do not restrict our plans to a specific driver.

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    • Should you run out of gas, up to 11 litres of fuel will be delivered to you as part of the roadside service program. You are responsible for any fuel beyond the amount provided.

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    • The service providers who provide roadside assistance are independent contractors and not agents or employees of Hagerty Insurance Agency, LLC; Hagerty Canada, LLC; Hagerty Plus Canada, LLC (collectively "Hagerty"); or National Motor Club. As an independent contractor, they have exclusive control over their own equipment and personnel. Hagerty and National Motor Club are not responsible for their acts or omissions. In the case of damage, you must report it within three days of your service incident by calling the emergency roadside assistance hotline at 866-922-6569.

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    • The Hagerty Education Program is a non-profit organization dedicated to funding education and training for the next generation of collector vehicle enthusiasts.

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    This is only a general description of coverage. All coverage is subject to policy provisions, exclusions and endorsements.

    *See your Hagerty Plus program guide for a complete description of benefits.