Frequently Asked Questions - Roadside Assistance

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  • Are your roadside service plans only for my collector cars?

    It depends. Hagerty Plus® 15-kilometre and 80-kilometre plans cover only your collector vehicles. The 200-kilometre plan covers all of your household vehicles. Trailer coverage is included in the 80-kilometre and 200-kilometre plans. Plus, anyone who drives the car may call for assistance — we do not restrict our plans to a specific driver.

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  • What type of question does "Ask Hagerty" answer?

    "Ask Hagerty" is a full-service resource for any classic car related question, including where to find parts and restorers and more. Call or email us with your questions and our experts will get you an answer or point you in the right direction. Hagerty staff members are some of the most passionate and knowledgeable people in the classic car community. And we’re here to help.

    Just call 866-922-6569 or visit "Ask Hagerty" online.

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  • Can I use my roadside service coverage to get reimbursed for services that are hired directly by me?

    No. The program only covers roadside services dispatched by Hagerty Plus®. You must call 866-922-6569 to have service dispatched. Any services retained directly by you are not covered.

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  • What if my vehicle breaks down and a police officer obtains a tow for me?

    In the event that this does happen you would then need to submit an invoice for reimbursement up to your benefit allowance.

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  • What is the average response time for roadside service?

    In most cases a service provider will arrive within 45 to 55 minutes. Dispatch of roadside assistance may be delayed due to weather, traffic, exact distance or peak-period demand.

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  • How does Hagerty Plus® differ from other programs?

    Hagerty Plus® is a comprehensive roadside service and benefits program designed exclusively for the automotive enthusiast. Read more...

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  • Can I combine two or more service incidents to pay for a more expensive one?

    No. Although there is not a limit to the number of service incidents dispatched per 12-month term, they cannot be combined to cover any out-of-pocket expenses that may occur from a single incident.

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  • Can I upgrade Hagerty Plus to take advantage of additional features and benefits?

    Yes. You may upgrade at any time. The increase will be prorated and billed to you. It will take 24 hours to become effective. The term of the Hagerty Plus Program is 12 months. You may cancel your enrollment at any time. However, the cost of enrollment is non-refundable.

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    877-922-9701 Email Support
  • What happens if I lose my Hagerty Plus card?

    Simply call 866-922-6569 to speak to a program representative and request a replacement card.

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  • What is the Hagerty Education Program?

    The Hagerty Education Program is a non-profit organization dedicated to funding education and training for the next generation of collector vehicle enthusiasts.

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This is only a general description of coverage. All coverage is subject to policy provisions, exclusions and endorsements.

*See your Hagerty Plus program guide for a complete description of benefits.